Salesforce on Thursday announced new robotic process automation (RPA) tools for Einstein Automate, the portfolio of tools that help organizations automate processes, build workflows and connect data.

Salesforce has unveiled its Agentforce platform in a bid to provide enterprises with intelligent conversational capabilities and autonomous agents designed to handle a wide range of day-to-day tasks.

Salesforce this week announced new Marketing Cloud features designed to help companies build deeper relationships with their customers. Following on the heels of Service Cloud updates, the ...

Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

Have you ever had an engineer turn up to install something in your home and they've discovered something else should have been fixed first? Whether it's a broadband connection, solar panels or a smart ...