Thirty years ago, when I studied industrial engineering, my professors drilled a fundamental principle of operational excellence into me: Never automate a bad process. Their logic was simple. By ...

"All you need to know is how your business process works to create software to automate it!" That’s the claim at the heart of all citizen development. You don’t need to know anything about coding or ...

Enterprise ecommerce SEO should be strategy-oriented. And yet, that's rare to find. Here's how to overcome the industry's challenges. Several SEO myths and misconceptions are killing enterprise ...

Bottom line: SB3240 represents bad policy, bad process, and — in an election year — very bad politics. My hope is that today, the House Committee on Public Safety will kill it dead. Gently and ...

The question is no longer if AI will change how we work. The question is how leaders can ensure it does not compromise our pursuit of ethical organizational practice. From generative to agentic AI, ...