"Bot." It's not uncommon to be familiar with the term, but have trouble defining it. What is a bot, and why should you care? In the broadest of senses, the type of bot we're referring to is simply any ...

ChatGPT AI has been trained to provide conversational answers to users’ queries. It’s fantastically talented but still prone to producing cogent waffle and misinformation. ChatGPT AI has been trained ...

From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...

For all the ongoing discussion about AI stealing our jobs – it’s already very much here. In particular, AI is prevalent on the computers in our pockets, our phones. 72% of US smartphone users now use ...

How can you implement AI bots in your company, and what will they be able to do for you? Here’s how Avaya expects things to shake out. The hype surrounding AI-based voice and chatbots is evident, but ...

AI writing is good, but it's not perfect. Watch out for these obvious tells.

Over the years many have wondered “who makes the bots?” and “how do they make money?” There’s a small handful of expert bot makers that maintain vast botnets. These botnets can be used for various ...

Despite rising concern among the public, social-media companies have had little success stemming the wave of online harassment. As part of research recently published in the journal Political Behavior ...