And now that customer success management is coming into its own as the fully thought out, nuanced marketing discipline of CSM, the SaaS (Software as a Service) and other subscription-based companies ...

Originally published by Don Peppers on LinkedIn: The Self-Organizing Future of Customer Success Management In my last post I argued that to be competitive, today’s Customer Success Manager must be ...

Australian technology integrator xAmplify has been recognised as one of a select number of partners in Asia Pacific to ...

Australian technology integrator xAmplify has been recognised as one of a select number of partners in Asia Pacific to achieve ServiceNow’s Validated Practice designation for Customer Service ...