Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

SYSTEM WORKS TO GET PEOPLE THE HELP THEY NEED. REPORTER: A CALL FOR HELP. BUT INSTEAD OF HEARING, WHAT’S YOUR EMERGENCY? YOU HEAR A CALMER VOICE. SOMEONE ASKING HOW THEY CAN HELP. >> HOW CAN I HELP ...

United Way in Sandusky County has opted this month to exchange "First Call for Help" to 211, a free, easy-to-remember phone number to connect individuals and families to essential community resources ...

Oh, the lengths some people will go to get better customer service - such as recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...