Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots.

Artificial intelligence chatbots are transforming industries and reshaping interactions — and as their adoption soars, glaring cracks in their design and training are emerging, revealing the potential ...

Augustin, a German board-certified psychiatrist/psychotherapist, is a professor at the Protestant University of Applied Sciences in Bochum, Germany. A Florida father ...

Social media platforms didn’t intend to polarize America. They intended to maximize engagement, and polarization was the ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

A Canadian BMW customer got an unexpected text message offer on his 2021 BMW, and what followed turned into a cautionary tale ...

In May 2026, Pennsylvania Gov. Josh Shapiro’s administration filed suit against Character Technologies Inc., the company ...

We’ve seen all kinds of relationship drama in the culture. Side pieces. Emotional affairs. Secret DMs. But 2026 just ...