The Housing Ombudsman has published its Complaint Handling Failure Order (CHFO) report, in which it names nine landlords for poor complaint handling. The CHFO report has been published ahead of the ...
English landlords are handling more complaints since the introduction of the Housing Ombudsman’s Complaint Handling Code in 2024, according to a new survey. Housemark’s latest ‘Monthly Pulse’ survey ...
The Housing Ombudsman (HO) urged social landlords to strengthen complaint handling procedures as it revealed a record number of social landlords failed to address grievances from tenants, despite ...
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