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As a small business owner, your customers are the core of your business. Without them, success is elusive. When your customers make a request, they expect you to fulfill it as best as possible.

When Jay Srinivasan’s last company got acquired by Google, he and his co-founders were ready to get going right away — but they couldn’t figure out how to get ramped up or where things were. That’s ...

Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? Submit a Customer Service Request through ...