Microsoft reportedly has lowered the ceiling price for its Windows XP "custom support." The new price cap is said to be $250,000 for perhaps a year of custom support from Microsoft, according to a ...

Organizations faced with Windows Server 2003 upgrade issues and considering Microsoft's Custom Support Agreements (CSAs) to tide them over got some independent guidance this month. Microsoft doesn't ...

Although Windows XP is officially supported, there are situations where large-scale organizational units remain where OS migration is not progressed, such as foreign governments signing an extension ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Microsoft is wielding the big stick of dramatically higher custom support costs as it pushes enterprises to abandon the 11-year-old Windows XP, an analyst said today. Custom support plans, which ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...