GoTo, the leader in cloud communications and IT, today announced a new strategic partnership with DriveCentric, the leading ...

We’ve all been there. You’re next in line to check out when the cash register goes down, or you’re on the phone with customer service only to have the agent tell you their computer is slow. Most ...

A couple years ago, we realized that AI and similar technologies were going to expand to working with people in the future. It felt inevitable, so we started research and development on integrating AI ...

SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 — Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, and Twilio, the customer engagement platform that drives real-time ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--DataVisor, the world’s leading AI-powered fraud and risk platform, announced the expansion of its end-to-end platform capabilities with the integration of SMS ...

Telecom companies have used mergers and acquisitions (M&A) for a long time to become the market leader, grow their business, and offer more services. But these high-stakes deals often fail when it ...

In search of agility and low overhead, companies are putting as many applications as practical in the cloud. But the resulting hybrid IT environments, where certain applications remain on-premise for ...