Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored. But that's true for all industries. The engineering industry, ...

Broadcast Electronics appointed Derald McHatton to the position of RF customer service engineer. The company notes this is the second customer service engineer hired in the last couple of months. In ...

Dielectric Communications has created the Engineering Development Program (EDP) and added three new engineers to develop and refine its transmission systems, the company said in mid-October.

Software company Salesforce has said that development of AI tools is reducing its need to hire engineers and customer service workers. Since AI has been developing at such a rapid pace, businesses ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

ServiceNow Customer Service Management uses a structured, closed-loop process to diagnose and fix the root cause of customer issues. More and more companies are providing a mix of connected products ...

Schweitzer Engineering Laboratories has named David Costello their Chief Sales & Customer Service Officer. Costello steps into the newly created position to guide the company’s S&CS organization ...