During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

Earlier this month, Amazon announced plans to hire 3,000 remote workers in 18 states. The job listing for customer service associates, posted on March 4th, indicates that the role pays $15 an hour, ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Southwest Airlines will close its reservations centers to go fully remote. The shift is effective Sept. 1, Southwest said, though the airline added that most reservations agents have been working ...

When uncertainty is high, your customer service team is a valuable frontline resource to help maintain customer trust in your business. Your customers need to know they can rely on you, especially ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

Opinions expressed by Entrepreneur contributors are their own. I’ve been running my content agency, Express Writers, for nine years, and the part that still amazes me today is that we’ve never had a ...