Customer tracking helps business owners better understand their customers, including where they live, shopping habits, pain points and so much more. Implementing customer relationship management (CRM) ...

As a small business owner, your customers are the core of your business. Without them, success is elusive. When your customers make a request, they expect you to fulfill it as best as possible.

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...