A few nights ago, a former salesperson of mine who now manages a team called for advice. He said his new sales hire was having a difficult time getting meetings. I said, "Welcome to the club." He then ...

Values-based decision making differs substantially from more traditional, top-down models of decision making in that everyone in an organization has a part to play in establishing and maintaining the ...

The way in which consumers are influenced by emotions in the decision-making process has become evident in the last couple of decades. Traditionally, consumers have been asked ‘how they feel about ...