After having done a procedure multiple times, it may become completely routine, but having documentation can help when you have staff turnover or are away from that task for a length of time.

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...

Paul Savage is director of Channel Sales, Formscape Software Ltd. Lean manufacturing initiatives both on and off the shop floor have helped companies reduce costs and improve productivity. To build on ...