Kennedy Woodard-Jones checked in for her flight home from a work trip 24 hours in advance earlier this month. Her emailed reminder from American Airlines referenced her “flight to Chicago O’Hare,” for ...
A woman has a massive story to tell about a recent travel debacle that left her scratching her head. That's because she says ...
The primary miscommunication appears to be caused by folks using third-party booking sites that don't show the fine print clearly.
American Airlines is facing backlash over bus rides that passengers say they unknowingly booked instead of flights.