When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

The conversation doesn't start when you speak. It starts before that. Learn how leaders use pre-communication to earn ...

Communication builds relationships, including the working relationships that let people within a company coordinate their efforts for the common good. To avoid overlaps or holes in work that would ...

Also known as the grapevine, the informal organization, consisting of informal employee interaction, has some significant advantages over more formal communication channels. Company leaders do ...

For decades now, the trend in business is toward informality. We refer to bosses by their first names, casual Friday is also observed Monday through Thursday, and rigid rows of cubicles have been ...