Greg Kihlström advises on CX, Marketing, and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. You’ve probably heard something to the effect of this before ...

Innovation is management. For those of us that want to create a lasting innovation culture in our companies, understanding this principle is vital to success. There may be plenty of myth making around ...

Standardizing processes is important for a growing business, but few people know exactly how to do this. Most times, what is created is too general or detailed and burdensome and is put on the shelf ...