LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

In-service training is best for the workforce and industry, writes Alan Ackroyd The government is taking the wrong approach by teaching vocational qualifications in the classroom (Editorial, 15 March) ...