Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Even today, analog connections are a very common way of connecting keypanels to matrix intercom systems. Since each keypanel requires a dedicated connector, the size of breakout panels and the number ...

Intercom helps internet businesses communicate with their customers, personally, at scale. Co-founded by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett in 2011, Intercom has raised $66M in ...

Amazon has a new software update for its Echo products, enabling users with multiple Echos to use them as a room-to-room intercom system. The new feature is rolling out over the next few days, and ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom systems are used in fixed and mobile broadcasting, entertainment, houses of worship and other applications that require coordination of real-time production. Systems consist of a central ...