Forbes contributors publish independent expert analyses and insights. John Sviokla covers GenAI/AI's impact on commerce and society. This voice experience is generated by AI. Learn more. This voice ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

Artificial intelligence is changing the value of knowledge work—something that Katie Parrott, as a knowledge worker herself, has been grappling with. So it’s a fitting topic of exploration for the ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Knowledge worker. I remember the first time I heard that term. It was in the early '90s, when futurist Alvin Toffler was talking about the knowledge economy. (Though it was Peter Drucker who coined ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

Satya Nadella made a distinction between "knowledge workers" and "knowledge work" in a recent interview. The Microsoft CEO said the definition of cognitive labor will evolve as AI grows more powerful.

Knowledge workers say they would delegate 27% of their work to AI agents today and expect this to grow to more than 40% in 3 years, according to Asana’s State of AI at Work report, released Sept. 25.