In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. Image: Adobe Stock IT operating models are in ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

For decades, the wealth and asset management industry has pursued a vision of operational unity: a “single platform” capable of connecting data, workflows, analytics, and controls across the front, ...

The mortgage industry is in the midst of a necessary rebuild. Years of rising complexity, margin compression, regulatory pressure, and fragmented technology have revealed structural weaknesses in how ...

Cloud adoption once delivered a clear competitive advantage. Today, that advantage is no longer defined by whether you are in the cloud, but by how effectively you operate it. Many enterprises are ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...