Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Bots are showing themselves to be one of the darlings of adtech in 2016. They may potentially disrupt brand-consumer interaction as we know it, creating both opportunity and chaos for marketers. And ...

Discord has become one of the most popular communication platforms in recent years, with millions of users relying on it for everything from casual chats to professional collaboration. A significant ...