The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

JetKVM marks a significant leap forward in remote computer management technology. This innovative IP KVM device brings enterprise-level functionality to home users and small businesses, offering ...

The remote command line feature will be accessible directly from within the GFI MAX RemoteManagement dashboard, giving administrators greater control over their clients' networks from a single screen.

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

™ announced today that (NASDAQ: IRIS), a worldwide leader in automated urinalysis systems and consumables, is using the to build its next-generation remote service management platform. The platform ...

M2M-based remote service capabilities have enabled Welch Allyn to slash shipping costs and cut repair times from weeks to days. Remote monitoring can provide direct cost reduction benefits to service ...

Have you ever wished for a remote management tool that’s both powerful and ridiculously simple to use? Enter the GL.iNet Comet, a compact KVM device that’s rewriting the rules of system management.