Millions of people are now using ChatGPT as a therapist, career advisor, fitness coach, or sometimes just a friend to vent to. In 2025, it’s not uncommon to hear about people spilling intimate details ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Chatbots powered by artificial intelligence (AI) large language models (LLMs) are becoming more human-like by design. Do LLMs have personality? Researchers at the University of Cambridge and Google ...

Nobody likes chatbots, and I get why. They tend to be clunky, slow, and worst of all, unhelpful. That probably explains why more people would rather wait on hold to talk to a human agent than get ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...