ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...

ServiceNow Inc. said today it’s expanding its Now Assist family of artificial intelligence features with the launch of two brand new capabilities. The new features include Case Summarization, which ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. ServiceNow CEO Bill McDermott during the recent World Economic Forum in Davos, Switzerland. ...

New AI specialists for IT, CRM, employee service teams, and security and risk extend governed, AI-driven execution at enterprise scale Unlike tasked-based AI tools and AI agents, ServiceNow AI ...

Utilities company Centrica is exploring ServiceNow’s Now Assist generative AI tools to bridge the gap between business users and developers With fluctuating energy prices set to become the standard, ...

ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.

After a half-century of doing things one way in the enterprise software industry, it’s time for exponential change, says ServiceNow CEO Bill McDermott, who’s creating that new future by infusing AI ...

Zurich Insurance has reduced the time it takes to develop and roll out ServiceNow applications from a week and a half to a day and a half through a syncing tool. About a year ago, faced with the end ...

Dyna Software Inc., a company that provides platform governance and health provider for ServiceNow Inc., today announced the launch of Platform Copilot, an agentic artificial intelligence tool the ...

NEWTOWN, Pa., May 5, 2026 /PRNewswire/ -- EPAM Systems, Inc. (NYSE: EPAM) today announces its production-ready AI capabilities for ServiceNow development at Knowledge 2026, taking place on May 5–7, ...

But events are a moment in time, and the customer journey never ceases. These events were planned to integrate with a customer experience that began months in advance and included a seamless follow-up ...