Yes, websites track your behavior online. But some go much further than what you'd reasonably expect, using so-called session replays to create a detailed log of everything you do and type on a site.

Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior Rachel Obstler, Heap (screengrab from Zoom call ) ...

Video-like playback feature includes privacy controls like encryption and obfuscation “Finding the root cause of issues and customer pain points in modern digital businesses can be complicated and ...

The Plaintiffs’ Bar is well-known for pushing the boundaries of existing (and sometimes very old) laws with new and novel privacy claims. The most recent targets of ...

SAN FRANCISCO--(BUSINESS WIRE)--Heap, the leading digital insights provider, today announced the general availability of the industry’s first fully integrated single-click session replay capabilities ...

All of us probably have some understanding that, on the internet, you’re never alone and nothing that you do is entirely secret. Website administrators, for example, are known to use a number of ...

Session Replay is one of several new capabilities announced as part of Pendo One, Pendo's unified application experience platform. "We've made an even more powerful Pendo platform for delivering the ...

“This call may be recorded for quality assurance or training purposes.” We have all heard the outgoing announcement while on hold. One benefit of this announcement is that this common courtesy is part ...

The recent string of decisions rejecting plaintiffs' wiretap claims suggests this novel trend in privacy litigation is losing steam. But there are steps companies with consumer-facing websites can ...