As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Heavy network investment has paid off for Virgin Media, which has seen customer levels stabilise after a period of subscriber ...

He said Virgin Media O2 is working to protect customers by blocking known scam numbers and using AI technology to identify ...

Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines ...

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...