MacsDesign Studio has released version 6.3 of its Web Help Desk system. The new version adds new features including PDF invoicing. Developed on a Java foundation, Web Help Desk works on Mac OS X and ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

CISA has flagged a critical SolarWinds Web Help Desk vulnerability as actively exploited in attacks and ordered federal agencies to patch their systems within three days. SolarWinds has released ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

MacsDesign Studio today released a new version of Web Help Desk. It’s a Web-based tech support application designed for education and small to medium-sized businesses. The software was created using ...

SolarWinds has launched a relatively low-cost IT help desk package. SolarWinds Web Help Desk combines a ticketing system (with automatic email to ticket conversion), performance dashboards, automation ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

SolarWinds has released security updates to patch critical authentication bypass and remote command execution vulnerabilities in its Web Help Desk IT help desk software. The authentication bypass ...

SolarWinds' IT support software Web Help Desk is vulnerable. Attackers can crash instances or even execute malicious code. One security vulnerability is in the software itself, while other ...