Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

New local computing infrastructure leverages NVIDIA's advanced Tensor Core technology to power proprietary LLM fine-tuning, ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Cross Country Healthcare, Inc. (Nasdaq: CCRN), a technology-driven healthcare workforce solutions company, today announced an exclusive 36-month partnership to bring the Optimé workforce strategy and ...

Workforce flexibility is critical to the well-being of hospitals and health systems. It takes an intentional plan, however, to balance contract labor, minimize employee overtime and avoid overstaffing ...

As workforce needs continue to evolve, companies must adapt their strategies to effectively protect and drive growth.

Forbes contributors publish independent expert analyses and insights. We are female leaders committed to advancing women in business. This article is more than 2 years old. Sophia Velastegui: C200 ...

SuccessKPI, a leading cloud-native performance platform for agentic and human CX, today announced it has been recognized as a featured vendor in the new “Workforce Management in the Age of AI: 2026 CX ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

PsyMetrics establishes a new "Reliability Standard" for medical staffing, outperforming legacy generalist platforms through vertical-specific behavioral mapping.Miami, FL, May 18, 2026 (GLOBE NEWSWIRE ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

Hospitals and health systems continue to operate under intense financial pressure, with little relief in sight. Labor costs remain stubbornly high, reimbursement uncertainty continues to cloud ...