“Organizations have diverse business needs,” said Cristina Bouchard, CEO of AlphaStaffHCM. “Our expanded HCM solutions ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

AI, automation and digital transformation are reshaping workplaces. Consider how workplace communications have evolved. We’ve gone from in-person meetings to emails, from emails to Slack and from ...

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

Stop blaming the labor shortage for your warehouse bottlenecks. Discover how spatial data eliminates empty miles and ...

New technologies like ambient listening are poised to revolutionize the nursing workforce. As many health systems begin their virtual nursing journey, they must determine what technology they will use ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

For leaders of tech firms, every headcount decision reflects a deeper strategic choice about whether to cultivate talent internally, hire externally, or partner. In tech markets, where agility and ...

Survey of 500+ healthcare leaders shows today’s workforce strategy is driven by unified data, real-time visibility, and AI transforming insight into action. BOCA ...