Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

-- SOYO’s latest innovation reveals its commitment to leading the IPC industry by combining legacy design with cutting edge technology -- FREMONT, Calif.--(BUSINESS WIRE) – March 06, 2003 – SOYO® ...

Another year, another IP Telephony System RFP workshop at VoiceCon. In many respects this year’s RFP was similar to last year’s, with one notable exception: Unified Communications. Unified ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

Fremont, Calif. – Bustronic Corp.'s two-slot CompactPCI backplane with H.110 for computer telephony conforms to PICMG specifications. The 7U backplane accommodates 1U low-profile telephony system ...