NiCE Bets Big on Australia as Agentic AI Rewires the Contact Centre

NiCE's new ANZ boss says the days of pressing zero and repeating "operator" are numbered, and a US$955 million acquisition is the reason why. Nigel Lindsay-Smith has been in the job for a few weeks.

iTWire TV: NiCE Bets Big on Australia as Agentic AI Rewires the Contact Centre

NiCE's new ANZ boss says the days of pressing zero and repeating "operator" are numbered, and a US$955 million acquisition is the reason why. Nigel Lindsay-Smith has been in the job for a few weeks.
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Chiplets: 8 best practices for engineering multi-die designs

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Architecting Autonomy at Scale: Raising Teams Without Creating Dependencies

Modern engineering needs a shift from "gates" to "guardrails." Scale via decentralized architecture that treats teams like ...