ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI ...

Silva, both Engineers at Netflix, presented “Ontology‐Driven Observability: Building the E2E Knowledge Graph at Netflix Scale” at QCon London 2026, where they discussed the design and implementation ...

ServiceNow EmployeeWorks, which combines Moveworks’ conversational AI and enterprise search with the ServiceNow Employee Center to provide an AI “front door” for government employees, was ...

Fears of AI displacing software companies resulted in share price drops for ServiceNow and Salesforce. Salesforce saw 9% year-over-year revenue growth in the third quarter and raised its 2025 ...

Sharath Chandra Macha says systems should work the way people think. If you need training just to do simple stuff, something's wrong ...

ServiceNow can’t catch a break. The software company’s earnings report beat expectations but investors are shunning the sector and still look wary of its acquisition strategy, sending shares lower on ...

ServiceNow signed a three-year deal with OpenAI to use its intelligence models to offer AI agents to customers. ServiceNow will add OpenAI's GPT-5.2 into its enterprise platform. ServiceNow is in the ...

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it. ServiceNow is a ...

ServiceNow has disclosed details of a now-patched critical security flaw impacting its ServiceNow artificial intelligence (AI) Platform that could enable an unauthenticated user to impersonate another ...

Cybersecurity researchers have discovered three malicious npm packages that are designed to deliver a previously undocumented malware called NodeCordRAT. The names of the packages, all of which were ...

ServiceNow Inc. Chief Executive Officer Bill McDermott extended his contract to remain with the software provider through at least the end of 2030. McDermott, 64, was named CEO in November 2019 after ...