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Workforce Optimization for ITSM | Overview
Provides an overview of Workforce Optimization for ITSM. This video covers: 00:00 Intro 00:05 What is Workforce Optimization for ITSM? 01:06 Manager landing page 01:11 Omni-channel routing 01:41 Scheduling 02:53 Demand Forecast 03:18 Work Scheduler 03:36 Teams 04:33 Coaching with Learning #servicenow #servicenowdemo #workforceoptimization #ITSM ...
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